Refunds and Returns Policy

Last Updated: December 24, 2023

Welcome to Mitochondria! We strive to provide quality digital products and exceptional service. If, however, you find yourself in need of a return or refund, please review our policy below.

1. Eligibility for Returns and Refunds:

We accept returns and process refunds under the following conditions:

• You are within 30 days of the purchase date.
• Any digital product hasn’t been downloaded or accessed.
• The request meets the criteria outlined in this policy.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer support at [email protected] within 30 days of your purchase.
• Provide your order details and a brief explanation of why you are seeking a return.

3. Refund Process:

• Once your return is approved, we will process the refund to the original method of payment.
• Refunds may take 5-10 business days to reflect in your account.

4. No Refund Situations:

We do not offer refunds in the following situations:

• The digital product has been downloaded or accessed.
• It has been more than 30 days since the purchase.
• The request does not meet the outlined criteria.

5. Contact Information:

If you have any questions or concerns, please reach out to our customer support at [email protected].

6. Additional Notes:

• Mitochondria reserves the right to refuse any return or refund request that doesn’t comply with our policy.
• Customers are responsible for any fees or costs associated with return transactions.

7. Fair Practices:

Our aim is to maintain a fair and transparent process for both customers and Mitochondria. If you have any concerns or require further clarification, please don’t hesitate to contact us.

Thank you for choosing Mitochondria!